Customer Communication
Our company only provides two primary contact windows for clients: one is the Sales Representative, and the other is the Product manager. We serve clients through a "sales + product manager" team model. Each client will be assigned a dedicated sales representative and product manager for follow-up. A stable team enables deeper and long-term understanding of clients, leading to increasingly improved services.
The sales is responsible for client development, business communication, order status updates, client relationship management, and related tasks. The product manager takes charge of product development, project follow - up, technical support, and other relevant work. These two roles leverage their respective strengths and collaborate closely to address and resolve all client inquiries and issues related to products, orders, and business matters. This ensures that every issue has a dedicated person in charge and clear communication channels for clients.
We take on the complexity ourselves, allowing clients to engage with us in a simple and hassle - free manner.
